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Friday 14th August 2020 - updated 9am
France Quarantine: We are currently contacting those due to travel today and then within the next 7 days. We ask those travelling outside of this period to await further updates.

We are of course experiencing high volumes of calls, emails and live chats and thank you for your patience whilst we deal with all enquiries in a priority departure date order.

Friday 14th August 2020 - updated 7am
France Quarantine: We are aware of the update to arrival restrictions from France back in to the UK as of 4am Saturday. At this stage we await policies from our travel partners and will of course issue further updates and reach out to those bookings affected where necessary. Thank you for your patience and we would politely ask that you refrain from calling and emailing at this stage until we have relevant policies from our travel partners. Please stay tuned to our social media channels for further regular updates.

Phased reopening of Disneyland Paris on 15th July 2020: It's time for Magic!

Disneyland Paris closed temporarily on Saturday the 14th of March 2020 due to the current COVID-19 pandemic. The park will remain closed until 14th July 2020. If you are booked to travel from 15th July onward, Disneyland Paris are planning to re-open their gates and your booking is confirmed.

If this changes and you are affected, we will be in contact. Thank you for your patience, please be assured we are doing everything we possibly can to assist all of our customers in the most efficient way possible. If you would like to contact us please email customersupport@dlparisdirect.com.

For customers that are in possession of travel vouchers/refund credit notes, please call us Monday to Friday or email on – customersupport@dlparisdirect.com to redeem your voucher and rebook.

Some experiences, shows or events may be unavailable or modified when the parks reopen, depending on how the situation evolves regarding safety and sanitary measures recommended by the public authorities. For the latest updates, please check back on the website regularly, follow us on social media or subscribe to our newsletter.

    Key points
  • Limited attendance to control guest density that support government guidance on physical distancing.
  • More than 2000 alcohol-based sanitising stations throughout the resort.
  • Enhanced cleaning procedures daily.
  • Cast members will undergo new training to ensure they are prepared to support the enhanced health and safety measures.
  • Guests must wear face masks over the age of 11, except when eating.

Attractions
Queuing and configuration of each ride including boarding will be adapted for physical distancing between groups and families. Single rider/fast pass NOT available.

    Disney Characters
  • Meet & Greets, makeover experiences and playgrounds temporarily unavailable.
  • Added experiences will appear in the parks for memorable photo opportunities, such as Disney, Pixar, Star Wars & Marvel.

    Hotels
  • Extra magic hours available.
  • Elevators one family at a time.
  • Sneeze guards installed at front desks.
  • Room service adapted for physical distancing measures.
  • Reduced accommodations open to limit guests in the resort.
  • Newport Bay Club pool is now scheduled to be closed from 15th to 26th March 2021 (revised from 5th to 16th October as originally planned).

    Shows & Animations
  • Some experiences/shows may be unavailable or adapted upon reopening and depending on the safety/sanity measures and recommendations from public authorities.
  • Disney Stars on Parade & Disney Illuminations will return at a later date.
  • Lion King will reopen during Summer 2020, and theatres will adopt a new seating configuration to promote physical distancing.
  • Guests can check availability through the website or app.

    Restaurants
  • Seating capacity reduced.
  • New take-away offer allows guests to eat in outdoor locations available in both parks.
  • Buffet restaurants will change to a new all-you-can-eat table service offer.
  • Dining reservations line is currently unavailable due to restaurants finalising opening times until December 2020. Book in resort or arrive on the day, subject to availability.
  • Booking is highly recommended to avoid disappointment due to limited capacity in restaurants.
  • Character dining experiences will be suspended until further notice to keep cast members and customers safe. If you have a meal booked, you will be refunded for this element.
  • Café Mickey closed from 4th October 2020 until further notice.

    Boutiques
  • Disneyland Paris boutiques will be open and reconfigured to create a larger circulation space.
  • Cast members will be available to encourage physical distancing.
  • Different entry and exit paths.
  • Contactless payment encouraged.
  • Sneeze guards installed at points of sale.

Hotels opening dates (updated 18/09/2020)

Hotel Scheduled to reopen
Disney's Newport Bay Club Hotel 15th July 2020
Disney's Hotel New york - The Art of Marvel Not yet determined
Disney's Hotel Cheyenne 3rd March 2021
Disney's Hotel Santa Fe 3rd August 2020
Disneyland Hotel 8th December 2020
Disney’s Sequoia Lodge 1st May 2021
Davy Crockett Ranch Not yet determined
Les Villages Nature Paris 22nd June 2020
Radisson Blu Hotel Not yet determined
Vienne House Dream Castle Hotel Not yet determined
Vienna House Magic Circus Hotel Not yet determined
Algonquin's Explorers Hotel 15th July 2020
Campanile Val de France 15th July 2020
Adagio Marne-la-Vallee 13th July 2020
B&B Hotel 15th July 2020
Hotel L'Elysee Val d'Europe 29th June 2020
If your hotel remains closed for the duration of your stay you will be proposed an alternative accommodation option.

Opening Hours (from 4th October 2020 until further notice)

Area Day Times
Disneyland Park (EMT: 08:30 to 09:30) Monday to Friday 09:30 to 18:00
Saturday 09:30 to 20:00
Sunday 09:30 to 19:00
Walt Disney Studios Monday to Friday 11:00 to 16:00
Saturday 09:30 to 18:00
Sunday 09:30 to 18:00
Disney Village Shops & Restaurants Ope from 17:00
Annette's Diner Open for lunch on weekends
Buffalo Bill's Wild West Show Closed until further notice

Dates and times listed above can change at any time.

If you have any questions please email customercare@instantbreaks.com or your agent with your file number, departure date and lead surname, along with your queries.

Updated 18/09/2020

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